You can recover the download in your security software (most come with a ‘recover’ function), or you can change its settings (eg. In case your security software blocked the download, it shall be possible to find out in report or log file. Please check your antivirus settings, to ensure that it doesn’t block this particular download, or internet downloads in general. How come that I can’t download the installation file? Please try using PayPal or another credit card to complete your transaction. If they indicate the purchase should be going through, it’s possible our risk system may have identified a security factor that is temporarily preventing the completion of your purchase. Your card will not be debited.”, please contact your credit card issuer to see if they are preventing online purchases for reasons other than exceeded credit limits. If you are currently receiving the message, “Sorry, your payment was refused by the financial institution. Occasionally, emails do get stuck in junk mail folders, so, before anything else, we recommend you search there for our email (the sender name will be PC HelpSoft).

As a backup, a copy is also emailed to you upon order completion. Your license key is displayed on the ‘Thank You’ page immediately after purchasing. I lost or didn’t receive the email with my license key.

See answers to the most frequently asked questions below.

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